Our goal at Rihaan Enterprise is to deliver shipping to our customers in a clear and seamless way. Since we supply cloth thaan in bulk, we are aware that keeping your supply chain safe and timely is very important to you. When you buy from us, you’re agreeing to the shipping and delivery process as explained in this policy. Make sure to look through the item’s description before you purchase.
1. Order Processing Time
All orders take 1–3 days to process, except on Sundays and public holidays.
There may be a longer lead time if you make a customized or large order requiring special cutting, labeling or packaging. Customers will receive the information as it becomes available.
Once your order is ready, it is given to our trusted team of delivery partners to ship to you.
2. Shipping Partners
•We cooperate with reliable courier and logistics companies to help your order arrive fast and undamaged. Among these may be:
• Delhivery
• DTDC
Blue Dart
• India Post operates here.
Transport options for the delivery of a large amount of goods
The delivery option for your package will be different depending on your area, the weight you order and whether you prefer a surface or air shipment.
3. Estimated Delivery Time
How quickly your order arrives depends on your address, the quantity ordered and which couriers are available.
The type of delivery address How long it will take for your item to be delivered
Your shipments to Metro Cities will take 2-5 business days.
Order processing in Tier-2/Tier-3 Cities takes 4 to 8 days.
Areas Away from Cities 7–10 business days
Certain delays can take place if a natural disaster, a strike, a holiday or unexpected logistics happen. We try our best to give you updates in these cases.
4. Shipping Charges
- Shipping fees are set based on the following:
- • How much the order weighs or takes up in space
- The place where goods or services are delivered to the customer.
- • How goods will be transported (standard surface or express air)
- One of our goals is to give our customers reasonable shipping prices. You can see the applicable shipping charges during checkout before you pay.
- You might find free shipping for some items or once your order meets the required quantity. You might check the website’s banners or see what offers are presented.
- • Wholesale Shipping: Each set of bulk product orders is moved by transport or cargo with unique shipping solutions.
5. Bulk Order Deliveries via Transport
If you’re buying in bulk (full rolls, bundles or large orders), you might use outside transport companies to handle your shipment.
A company called VRL Logistics.
Gati Transport is the main logistics company in India.
• TCI Freight
• The transporter of your choice (whether or not it is available)
With these types of delivery, our team will work together with you on the time of dispatch, who the transporter is and when your goods are delivered.
6. Order Tracking
Once your order has been sent, you will be provided a tracking ID and the details for the shipping company by SMS, email or WhatsApp.
• By using your details, you can follow your shipment live through the courier company’s website.
We will give you the LR (Lorry Receipt) number or reference ID to identify your bulk transport shipment while tracking.
Should you have any problems with tracing your order, please contact our support team.
7. Damaged, Delayed, or Lost Shipments
- We pay close attention to shipping your items, though in case of issues:
- If you see that the package has been damaged, take some clear images and let us know right away, before opening it.
- Whenever tracking hasn’t shown any movement for over 5 days or the status is not correct, communicate with us. We will talk to the courier to find a solution.
- • We handle the prompt shipping of items at all times, but any delays along the way come from the courier. We appreciate your patience and support when these things occur..
8. Delivery Attempt and Re-Delivery
• Deliveries will be attempted by our courier partners up to two occasions.
• If you or someone you told cannot be there for the package, it will be returned to our warehouse.
• Additional re-delivery charges can occur if the first delivery wasn’t successful because of an error in the address or because the recipient couldn’t receive the package.
You should double-check that your shipping address and phone number are correct when you make the order..
9. International Shipping
We currently do not ship to countries outside the United States. Our deliveries are only made within the country. For international buyers interested in ordering items in bulk, please email us to set up special delivery arrangements..
10. Contact Us for Shipping Support
If you have any questions or need assistance related to shipping and delivery, feel free to reach out to us:
- Phone/WhatsApp: [9211272775]
- Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM