Cancellation and Refund Policy – Rihaan Enterprise
We at Rihaan Enterprise focus mainly on ensuring our customers are content. It is important to us to give our customers high-quality thaan (fabric rolls) and make shopping comfortable. Nevertheless, we know that sometimes orders have to be cancelled or a refund is necessary. Here you will find out how refunds, cancellations and returns are allowed for your purchases.
Because of the COVID-19 pandemic, read the following policy prior to ordering.
Order Cancellation Policy
- We only accept orders that have to be cancelled if certain conditions apply.
- 1. If you cancel your order before dispatch, our shipping costs will be refunded.
- Orders may be cancelled in the first 24 hours after placing them, if they haven’t been processed or shipped yet.
- Should you want to cancel your order, please get in touch immediately with our customer support at [include the number or email].
- 2. After a package is dispatched, it still may be canceled.
- o You are not able to cancel your order after it is packed and sent.
- When this happens, shoppers should look at our return policy (if we have one).
- 3. Custom Orders:
- If you order something specific, ordering in bulk or ask for different colors, your order cannot be canceled because what you get is made or cut just for you.
Refund Policy
- We want all information on refunds to be clear:
- 1. Refund Eligibility:
- Refunds will be given only when:
- The item you get is either not correct, damaged or defective.
- Within 48 hours after delivery, send us pictures or videos that prove there is a problem.
- o You will get a refund to your original payment method within 7–10 days if your product has not been used.
- When you choose COD, your refund will be sent to your bank account and we’ll require your bank details..
Return Policy
Please keep in mind: Returns are possible only for some products. Because our fabric is supplied in large quantities for wholesale, it is usually cut to meet a customer’s specifications and therefore can’t be returned.
1. The moment Returns Are Approved:
o Should you get an order that is damaged, torn or wrong, we will allow you to return it as long as we have appropriate confirmation.
The fabric ought to come back in as perfect a condition as you received it, not changed in any manner.
2. Return Process:
Make sure you contact our support team within 48 hours of your order arriving.
o Pass on the order number, describe the issue and include clear shots or video clips.
We will support and walk you through the process of returning the merchandise.
3. Shipping to Return Items:
If you return the product because of our mistake, we will cover the cost of return shipping or set up pickup for you.
Should the return be because of customer choice or an error, then the customer is responsible for shipping expenses.
Important Points to Note
We keep our fabric inventory updated and each batch we offer might show slight differences in tone or texture.
We suggest customers purchase a sample or two before buying in bulk if the option is available to them.
Check your order confirmation and see that the delivery was done correctly as quickly as you can.
If you’re unsure about how to use the fabric, contact us before you proceed.
Contact Us
If you have any questions or need assistance with cancellations or refunds, feel free to contact our support team:
- 📧 Email: [montydigitalmarketer@gamil.com]
- 📞 Phone/WhatsApp: [9211272775]
- 🕘 Business Hours: Monday to Saturday – 10:00 AM to 7:00 PM